Returns & Exchanges
What is your return policy?
We currently accept returns that are postmarked & mailed back to our Returns Department within 30 days. The 30-day return window will commence the day after your order is delivered, as established by the order tracking number. Items should not be damaged, washed, or worn other than trying on indoors.If you have any questions or are unable to process your return, please contact Consumer Care at [email protected]
How do I return my item?
We now offer online returns! Please go to Rockport Returns and follow the instructions to process your return.
For orders placed before 6/1/22 or orders starting with a "P", use the UPS label provided or contact Consumer Care. Please note that returns from Puerto Rico would need to be shipped back at the customer's expense.
When returning items through our online portal, please be sure to select all items you plan to return from your order. You will only be refunded for the item(s) listed on your return authorization.
If you plan to return items from two separate orders, please process the returns for each order separately. Please do not consolidate returns from separate orders since the UPS return label is unique for each order and will ensure you receive the proper refund.
For orders placed before 6/1/22 or orders starting with a "P", use the UPS label provided or contact Consumer Care. Please note that returns from Puerto Rico would need to be shipped back at the customer's expense.
When returning items through our online portal, please be sure to select all items you plan to return from your order. You will only be refunded for the item(s) listed on your return authorization.
If you plan to return items from two separate orders, please process the returns for each order separately. Please do not consolidate returns from separate orders since the UPS return label is unique for each order and will ensure you receive the proper refund.
When will I receive a refund once I have returned an item?
Due to congestion in the delivery infrastructure, please allow up to 3 weeks for the receipt and processing of your return. You will receive a confirmation email when your return has been completed.
Will my shipping fee be refunded?
We'll issue a refund to your original form of payment once our Returns Department processes your return. Original order shipping fees and applicable shipping taxes are non-refundable.
Do you offer exchanges?
We are very excited to announce that exchanges are coming later in 2022. But unfortunately we do not offer exchanges at this time. To process an exchange, you will need to return the original item and place a new order on our website for the replacement item. If you need help placing the order, please contact Consumer Care at [email protected] We will honor the original price you paid; please ask us to confirm your original price.
Can I return an item purchased at a Rockport partner or retailer?
If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We are only able to refund items purchased on Rockport.com.